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JDR Vol.17 No.6 pp. 923-932
(2022)
doi: 10.20965/jdr.2022.p0923

Review:

The Critical Success Factors of Area-Business Continuity Management: A Systematic Review and Outlooks from the Public and Private Sectors

Kunruthai Meechang and Kenji Watanabe

Department of Architecture, Design, Civil Engineering and Industrial Management Engineering, Nagoya Institute of Technology
Gokiso-cho, Showa-ku, Nagoya, Aichi 466-8555, Japan

Corresponding author

Received:
December 14, 2021
Accepted:
April 15, 2022
Published:
October 1, 2022
Keywords:
critical success factor, area-business continuity management, public-private partnership, systematic review
Abstract

Area-business continuity management (Area-BCM) is a concept that upgrades an individual business continuity management (BCM) to regional management to ensure the resilience of local economics and communities. In order to implement Area-BCM in an industrial park, various stakeholders, such as private companies, infrastructure providers, industrial park operators, disaster management authorities, and local governments, present several challenges. Therefore, this study aims to present the ways to achieve Area-BCM implementation with many stakeholders. The systematic review is conducted to find the critical success factors (CSFs) of Area-BCM. The concept of BCM and supply chain management are applied to search for related articles. Preferred reporting items for systematic reviews and meta-analyses approach is used as a guideline for the quality review. As a result, 14 CSFs are listed and categorized in four groups following the main dimensions of Area-BCM. In addition, we conduct a focus group study and interview experts from the public and private sectors. Their outlook enlightens the importance of collecting factors. Commitment and support from the top management are mentioned as the initial point of implementation. Equally, information and knowledge sharing is key to conveying the Area-BCM framework and related information to stakeholders. Government support is necessary to connect stakeholders through a regional network for disaster management. Lastly, the interrelationship of CSFs is drawn based on experts’ opinions.

Cite this article as:
K. Meechang and K. Watanabe, “The Critical Success Factors of Area-Business Continuity Management: A Systematic Review and Outlooks from the Public and Private Sectors,” J. Disaster Res., Vol.17, No.6, pp. 923-932, 2022.
Data files:
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Last updated on Dec. 01, 2022