Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision
Ichiro Kobayashi* and Tomoko Tsunawaki**
*Graduate School of Humanities and Sciences, Advanced Sciences, Ochanomizu University, 2-1-1 Ootsuka Bunkyo-ku Tokyo 112-8610, Japan
** Hitachi Systems & Services, Ltd.
We propose providing tailor-made information to users having problems in operating application software. We conducted experiments to determine users’ operation features and constructed a user operation model to provide tailor-made information to users based on experiment results. We reconstructed a “Java word-processor” into a user operation model to provide appropriate, timely instructions when users had problems in operation, synchronizing instructions with user operation. We verified the feasibility of our proposal using this prototype in experiments.
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