Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision

Ichiro Kobayashi; Tomoko Tsunawaki

doi:10.20965/jaciii.2007.p1216

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JACIII Vol.11 No.10 pp. 1216-1223

doi: 10.20965/jaciii.2007.p1216

(2007)

Paper:

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Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision

Ichiro Kobayashi^* and Tomoko Tsunawaki^**

^*Graduate School of Humanities and Sciences, Advanced Sciences, Ochanomizu University, 2-1-1 Ootsuka Bunkyo-ku Tokyo 112-8610, Japan

^** Hitachi Systems & Services, Ltd.

Received:

October 28, 2006

Accepted:

August 5, 2007

Published:

December 20, 2007

Keywords:

human interface, user model, tailor-made information provision, user support system

Abstract

We propose providing tailor-made information to users having problems in operating application software. We conducted experiments to determine users’ operation features and constructed a user operation model to provide tailor-made information to users based on experiment results. We reconstructed a “Java word-processor” into a user operation model to provide appropriate, timely instructions when users had problems in operation, synchronizing instructions with user operation. We verified the feasibility of our proposal using this prototype in experiments.

Cite this article as:

I. Kobayashi and T. Tsunawaki, “Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision,” J. Adv. Comput. Intell. Intell. Inform., Vol.11 No.10, pp. 1216-1223, 2007.

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References

[1] SWING, http://www.javafaq.nu/java/free-swing-book/
[2] A. F. Norcio and J. Stanley, “Adaptive human-computer interfaces: A literature survey and perspective,” IEEE Transactions of System, Man and Cybernetics, Vol.19, No.2, pp. 399-408, 1989.
[3] R. Yasdi, “A Literature Survey on Applications of Neural Networks for Human-Computer Interaction,” Neural Computing & Applications, Vol.9, pp. 245-258, 2000.
[4] R. Wilensky, D. N. Chin, M. Luria, J. Martin, J. Mayfield, and D. Wu, “The Berkeley UNIX Consultant Project,” St. J. Hegner, P. Mc. Kevitt, P. Norvig and R.Wilensky (Eds.), Artificial Intelligence Review, Vol.14, Issue 1-2, pp. 43-88, 2000.
[5] K. Kabassi and M. Virvou, “Adaptive Help for e-mail Users,” C. Stephanidis & J. Jacko (Eds.), Human Computer Interaction: Theory and Practice – Part II (Lawrence Erlbaum Associates Publishers, Mahwah, New Jersey), pp. 405-409, 2003.
[6] A. Jameson, “Numerical uncertainty management in user and student modeling: An overview of systems and issues,” User Modeling and User-Adapted Interaction, Vol.5, pp. 193-251, 1996.
[7] C. Conati, A. S. Gertner, K. VanLehn and M. J. Druzdzel, “Online student modeling for coached problem solving using Bayesian networks,” Conf., A. Jameson, C. Paris, and C. Tasso (Eds.), User Modelling: Proc. of the Sixth Int. pp. 231-242, 1997.
[8] P. Haddawy, “An Overview of Some Recent Developments in Bayesian Problem Solving Techniques,” AI Magazine special issue on Bayesian Techniques, Vol.20, No.2, pp. 11-20, 1999.
[9] E. Horvitz, “Agents with beliefs: Reflections on Bayesian methods for user modeling,” Proc. of the Sixth Int. Conf. on User Modeling, Sardinia, Italy, pp. 441-442, User Modeling, Springer-Verlag, 1997.
[10] E. Horvitz, J. Breese, D. Heckerman, D. Hovel, and K. Rommelse, “The Lu-miere Project: Bayesian User Modeling for Inferring the Goals and Needs of Software Users,” Proc. of the 14th Conf. on Uncertainty in Artificial Intelligence, pp. 256-265, 1998.
[11] M. Virvou and B. D. Boulay: Human Plausible Reasoning for Intelligent Help, User Modeling and User-Adapted Interaction, Vol.9, pp. 321-375, 1999.
[12] K. Hook, “Steps to take before Intelligent User Interfaces become real,” Journal of Interaction with Computers, Vol.12, No.4, pp. 409-426, 2000.
[13] I. Kobayashi and T. Tsunawaki, “A Study on an Intelligent Help System that synchronizes with operation of Application Software,” WE-4-1, SCIS-ISIS2004, Keio university, Yokohama, 2004.

This article is published under a Creative Commons Attribution-NoDerivatives 4.0 Internationa License.

[1] [1] SWING, http://www.javafaq.nu/java/free-swing-book/

[2] [2] A. F. Norcio and J. Stanley, “Adaptive human-computer interfaces: A literature survey and perspective,” IEEE Transactions of System, Man and Cybernetics, Vol.19, No.2, pp. 399-408, 1989.

[3] [3] R. Yasdi, “A Literature Survey on Applications of Neural Networks for Human-Computer Interaction,” Neural Computing & Applications, Vol.9, pp. 245-258, 2000.

[4] [4] R. Wilensky, D. N. Chin, M. Luria, J. Martin, J. Mayfield, and D. Wu, “The Berkeley UNIX Consultant Project,” St. J. Hegner, P. Mc. Kevitt, P. Norvig and R.Wilensky (Eds.), Artificial Intelligence Review, Vol.14, Issue 1-2, pp. 43-88, 2000.

[5] [5] K. Kabassi and M. Virvou, “Adaptive Help for e-mail Users,” C. Stephanidis & J. Jacko (Eds.), Human Computer Interaction: Theory and Practice – Part II (Lawrence Erlbaum Associates Publishers, Mahwah, New Jersey), pp. 405-409, 2003.

[6] [6] A. Jameson, “Numerical uncertainty management in user and student modeling: An overview of systems and issues,” User Modeling and User-Adapted Interaction, Vol.5, pp. 193-251, 1996.

[7] [7] C. Conati, A. S. Gertner, K. VanLehn and M. J. Druzdzel, “Online student modeling for coached problem solving using Bayesian networks,” Conf., A. Jameson, C. Paris, and C. Tasso (Eds.), User Modelling: Proc. of the Sixth Int. pp. 231-242, 1997.

[8] [8] P. Haddawy, “An Overview of Some Recent Developments in Bayesian Problem Solving Techniques,” AI Magazine special issue on Bayesian Techniques, Vol.20, No.2, pp. 11-20, 1999.

[9] [9] E. Horvitz, “Agents with beliefs: Reflections on Bayesian methods for user modeling,” Proc. of the Sixth Int. Conf. on User Modeling, Sardinia, Italy, pp. 441-442, User Modeling, Springer-Verlag, 1997.

[10] [10] E. Horvitz, J. Breese, D. Heckerman, D. Hovel, and K. Rommelse, “The Lu-miere Project: Bayesian User Modeling for Inferring the Goals and Needs of Software Users,” Proc. of the 14th Conf. on Uncertainty in Artificial Intelligence, pp. 256-265, 1998.

[11] [11] M. Virvou and B. D. Boulay: Human Plausible Reasoning for Intelligent Help, User Modeling and User-Adapted Interaction, Vol.9, pp. 321-375, 1999.

[12] [12] K. Hook, “Steps to take before Intelligent User Interfaces become real,” Journal of Interaction with Computers, Vol.12, No.4, pp. 409-426, 2000.

[13] [13] I. Kobayashi and T. Tsunawaki, “A Study on an Intelligent Help System that synchronizes with operation of Application Software,” WE-4-1, SCIS-ISIS2004, Keio university, Yokohama, 2004.

Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision

Ichiro Kobayashi* and Tomoko Tsunawaki**

Ichiro Kobayashi^* and Tomoko Tsunawaki^**