Study of New Normal Business Continuity to Improve Resilience Against Uncertain Threat
Hideki Goromaru*,***,, Tomohiro Kokogawa**,***, Yoshihisa Ueda***, and Sumiko Fukaya***
*Chiba Institute of Technology
2-17-1 Tsudanuma, Narashino-shi, Chiba 275-0016, Japan
**International Professional University of Technology in Tokyo, Tokyo, Japan
***The Resilience Research Council of Japan, Tokyo, Japan
The Coronavirus Disease (COVID-19) pandemic has significantly influenced a lot of organizations. Business Continuity Planning (BCP) should be developed within each organization; however, it is not effective and perplexes organizations. The COVID-19 pandemic will remain prevalent for a few years, and there is a possible future threat of other infectious diseases. Therefore, it is important to learn from this pandemic and apply this knowledge to future BCP. In this study, issues with COVID-19 BCP are clarified by analyzing an online discussion among willing participants. The following suggestions resulted from the analysis: 1. It is difficult to obtain reliable information when it is necessary. 2. Decisions must be made, not knowing whether governmental measures are appropriate or not. 3. Fear results in bias. 4. Responses may delay if one is too dependent upon the assistance and information from government and/or other sources. Based on these results, BCP during the pandemic is suggested to encourage resilience during the uncertain threat expected in the future.
-  World Health Organization (WHO), “Coronavirus Disease (COVID-19) Dashboard,” https://covid19.who.int/ [accessed October 4, 2020]
-  B. Gates, “We’re not ready for the next epidemic,” https://www.gatesnotes.com/health/we-are-not-ready-for-the-next-epidemic [accessed October 4, 2020]
-  J. Norman, Y. Bar-Yam, and N. N. Taleb, “System Risk of Pandemic via Novel Pathogens – Coronavirus: A Note,” New England Complex Systems Institute, 2020, https://www.academia.edu/41743064/Systemic_Risk_of_Pandemic_via_Novel_Pathogens_Coronavirus_A_Note [accessed October 4, 2020]
-  J. Rasmussen, “Risk management in a dynamic society: a modelling problem,” Safety Science, Vol.27, Nos.2-3, pp. 183-213, 1997.
-  H. Omer and N. Alon, “The continuity principle: A unified approach to disaster and trauma,” American J. of Community Psychology, Vol.22, pp. 273-287, 1994.
-  ISO 22301: 2019, “Security and resilience – Business continuity management systems – Requirements.”
-  Ministry of Land, Infrastructure, Transport and Tourism, “Guideline for formulating business continuity plan against novel influenza,” March 2010 (in Japanese).
-  The Small and Medium Enterprise Agency, “Business continuity plan against novel influenza A (H1N1),” September 2009 (in Japanese).
-  Risktaisaku.com, “Urgent Investigation on the Response Status to COVID-19,” BCP LReaders, Vol.2020, No.3, pp. 22-27, 2020 (in Japanese).
-  Asia Pacific Initiative, “Investigation and Verification Report by Private Extraordinary Investigation Committee for COVID-19 response,” Discover-21, 2020 (in Japanese).
-  Measure committee among relevant ministries and agencies against novel Incident, “Action plan against novel influenza,” February 2009 (in Japanese).
-  Ministry of Health and Labor Welfare, “Information on health and medical consultation,” https://www.mhlw.go.jp/stf/covid-19/kenkou-iryousoudan_00006.html [accessed October 9, 2020]
-  Cabinet Secretariat, “Industry-specific guidelines for preventing COVID-19 infection,” 2020, https://corona.go.jp/prevention/pdf/guideline.pdf?20201005 (in Japanese) [accessed October 10, 2020]
-  National Institute of Informatics (NII), “Cyber Symp. on Sharing Status of Efforts Related to Distance Learning at Universities from April,” https://www.nii.ac.jp/event/other/decs/ (in Japanese) [accessed October 4, 2020]
-  Ministry of Internal Affairs and Communications et al., “Implementation Result Report of Telework Days 2019,” https://teleworkdays.go.jp/2019/topics/pdf/20191119/20191119_01.pdf (in Japanese) [accessed October 9, 2020]
-  US Department of the Army, “A Leader’s Guide to After Action Reviews (TC25-20),” 1993.
-  S. Akitomi et al., “Study on Disaster Medical Response During the Great East Japan Earthquake Disaster Based on Essential Elements of Information – Nine Days at Iwate Prefecture from Hyperacute Phase to Subacute Phase –,” J. Disaster Res., Vol.14, No.8, pp. 1115-1126, doi: 10.20965/jdr.2019.p1115, 2019.
-  S. Akitomi et al., “Study on Disaster Medical Response During the Great East Japan Earthquake Disaster Based on Emergency Support Function – Nine Days at Iwate Prefecture from Hyperacute Phase to Subacute Phase –,” J. Disaster Res., Vol.15, No.1, pp. 41-52, doi: 10.20965/jdr.2020.p0041, 2020.
-  S. Mizuno et al., “Management for Quality Improvement: The 7 New QC Tools,” Productivity Press, 1988.
-  P. Y. Martin and B. A. Turner, “Grounded Theory and Organizational Research,” The J. of Applied Behavioral Science, Vol.22, No.2, pp. 141-157, 1986.
-  R. Kouno, “Human error in medicine,” Igakusyoin, 2014 (in Japanese).
-  Japan Aerospace Exploration Agency (JAXA), “Handbook of Human Factors Analysis,” pp. 8-10, 2018 (in Japanese).
-  I. Svedung and J. Rasmussen, “Graphic representation of accident scenarios: mapping system structure and the causation of accidents,” Safety Science, Vol.40, No.5, pp. 397-417, 2002.
-  M. Schaller, “Parasites, Behavioral Defenses, and the Social Psychological Mechanisms Through Which Cultures Are Evoked,” Psychological Inquiry, Vol.17, No.2, pp. 96-137, 2006.
-  K. Koji et al., “Handbook of occupational safety and health,” Institute for Science of Labour, 2013 (in Japanese).
-  K. Nakayachi, D. Kudo, and T. Ozaki, “Trust in organizations concerned with risks of the Great East Japan Earthquake,” The Japanese J. of Psychology, Vol.85, No.2, pp. 139-147, 2014 (in Japanese with English).
-  T. Katada, “Disaster prevention without mortality,” Shueisyashinsyo, 2012 (in Japanese).
-  G. A. Klein, “Naturalistic Decision Making,” Human Factors: The J. of the Human Factors and Ergonomics Society, Vol.50, No.3, pp. 456-460, 2008.
-  D. Goleman, “Emotional Intelligence,” Bloomsbury Publishing Plc, 1996.