A Stakeholder Analysis Approach for Area Business Continuity Management: A Systematic Review
Sansanee Sapapthai*1, Natt Leelawat*1,*2,, Jing Tang*2,*3, Akira Kodaka*4, Chatpan Chintanapakdee*2,*5, Eri Ino*6, and Kenji Watanabe*7
*1Department of Industrial Engineering, Faculty of Engineering, Chulalongkorn University
254 Phayathai Road, Pathumwan, Bangkok 10330, Thailand
*2Disaster and Risk Management Information Systems Research Group, Chulalongkorn University, Bangkok, Thailand
*3International School of Engineering, Faculty of Engineering, Chulalongkorn University, Bangkok, Thailand
*4Graduate School of System Design and Management, Keio University, Kanagawa, Japan
*5Department of Civil Engineering, Faculty of Engineering, Chulalongkorn University, Bangkok, Thailand
*6Advanced Disaster Prevention Engineering Center, Nagoya Institute of Technology, Aichi, Japan
*7Department of Architecture, Civil Engineering and Industrial Management Engineering, Nagoya Institute of Technology, Aichi, Japan
Area-Business Continuity Management (Area-BCM) is a new disaster management concept developed by the Japan International Cooperation Agency in 2013. One of the greatest challenges encountered in achieving a successful implementation of Area-BCM is the public–private partnership. Since stakeholder analysis is the key to understanding the complex relationships among all the parties involved, a variety of methods for and approaches to stakeholder analysis have been developed in several fields and with different objectives. Although studies on stakeholder analysis are attracting more attention, the number of studies on stakeholder analysis in the field of disaster management is still limited. The purpose of this study is to explore several stakeholder analysis methods applied to disaster management, particularly Area-BCM. By reviewing research articles in the ScienceDirect database from 1990 to 2018, this review article categorizes stakeholder analysis methods into three groups: (1) identifying stakeholders, (2) differentiating and categorizing stakeholders, and (3) investigating relationships among stakeholders. This study also identifies the strengths, weaknesses, opportunities, and threats (i.e., performs a SWOT analysis) of each existing method. Further, this study promotes the significance and advantages of stakeholder analysis in disaster management, especially in Area-BCM-related projects by helping researchers and practitioners to understand the existing stakeholder analysis methods and select the appropriate one.
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