Efficient individual postearthquake household recovery support must manage customer relations because problems arise in a lack of common understanding of recovery processes between households and local government consulting staff. The Household Recovery Support Chart (HRSC) we propose manages individual household profiles covering such aspects as property damage, family structure, economic situation, health condition, recovery planning, and consultation history. After the March 2007 Noto peninsula earthquake, Anamizu town adopted our system. We examined its practical effectiveness and problems. While it was useful in facilitating consulting, it placed a burden on those in charge of individual household recovery support, especially in large-scale disasters. Households requiring special support must, for example, be screened to distinguish them from others.

1. [1] M. Takashima et al., “Designing Counter Operations in Disaster Victim Support Based on Service Management Framework –A Case Study on Ojiya City’s Victim Certification–,” Journal of Institute of Social Safety Science, Journal of Social Safety Science, No.7, pp. 151-160, 2005 (in Japanese).
2. [2] M. Takashima et al., “External Design of A System for Disaser Victims’ Life Recovery Support Based on Ethnographical Survey on Life Recovery Support Service Provided by Ojiya City after Niigata-ken Chuetsu Earthquake,” Journal of Institute of Social Safety Science, No.8, 2006 (in Japanese).
3. [3] Asian Disaster Reduction Center (ADRC), “Disaster Relief Act (Provisional Translation),”
   http://www.adrc.or.jp/manage.php?URL=./management/JPN/Japan_dra.html&Lang=en&NationCode=392
4. [4] Cabinet Office, Government of Japan, “Disaster Management in Japan,” p.25
   http://www.bousai.go.jp/1info/pdf/saigaipanf.pdf.