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JACIII Vol.21 No.3 pp. 456-466
doi: 10.20965/jaciii.2017.p0456
(2017)

Review:

Productivity Enhancing Interruption-Information Management Chat Interface

Shreejana Prajapati, Koichi Yamada, Muneyuki Unehara, and Izumi Suzuki

Graduate School of Engineering, Nagaoka University of Technology
1603-1 Kamitomioka-machi, Nagaoka, Niigata 940-2188, Japan

Received:
April 11, 2016
Accepted:
December 15, 2016
Online released:
May 19, 2017
Published:
May 20, 2017
Keywords:
interruption-information management, task fragmentation, productivity enhancement, users’ preferences, receiver oriented communication
Abstract

Spontaneous communication is an integral part of any workplace as well as everyday life. In workplaces that use computer or similar devices, most of the spontaneous conversations happen over email or chat. Frequent use of chat application or email disrupts a recipient’s workflow and leads to constant interruptions causing task fragmentation. In this paper, we present a receiver oriented Interruption-Information Management (IIM) chat which incorporates automated agents to prevent receivers from getting a plethora of messages. This framework manages both interruption and forthcoming information in the chat interface. It is a novel approach in the area of interruption management. It not only considers interruption management, but also manages the information based on the users’ behavior and preferences. It is a cooperative approach where both the message sender and the receiver work together to deliver messages during the receiver’s most favorable times. The receiver contributes to manage interruption whereas the sender contributes to manage information, together forming an interruption-information management mechanism to decide the least interruptible time for message delivery.

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Last updated on May. 26, 2017