Evaluation of Haptic Interaction in Intercultural Online Negotiation

Meng Chen; Shogo Okada; Katsumi Nitta

doi:10.20965/jaciii.2013.p0779

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JACIII Vol.17 No.6 pp. 779-790

doi: 10.20965/jaciii.2013.p0779

(2013)

Paper:

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Evaluation of Haptic Interaction in Intercultural Online Negotiation

Meng Chen, Shogo Okada, and Katsumi Nitta

Department of Computational Intelligence and Systems Science, Interdisciplinary Graduate School of Science and Engineering, Tokyo Institute of Technology

Received:

January 29, 2013

Accepted:

August 9, 2013

Published:

November 20, 2013

Keywords:

online negotiation, haptic interaction, emotion expression, intercultural communication

Abstract

In this study, we bring haptic technology into an online negotiation system to improve the method of conveying nonverbal information. Our goal is to verify the effectiveness of haptic interaction in communication between Japanese and Chinese participants. We conducted online negotiation experiments with and without haptic interaction. We classified Chinese participants according to their Japanese levels, and analyzed characteristics of their haptic interaction. Results of the questionnaire we administered implied that in negotiations with haptic interaction, the expression of emotion and the sense of presence were improved compared to those without haptic interaction. Results of Japanese – Chinese pairs showed haptic interaction to be of higher importance to Chinese than the Japanese pairs. For participants who lacked linguistic ability, haptic interaction still showed usefulness in experiments. We concluded from these results that haptic interaction during intercultural online negotiation was effective for intercultural users.

Cite this article as:

M. Chen, S. Okada, and K. Nitta, “Evaluation of Haptic Interaction in Intercultural Online Negotiation,” J. Adv. Comput. Intell. Intell. Inform., Vol.17 No.6, pp. 779-790, 2013.

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References

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[2] M. Chen, D. Katagami, and K. Nitta, “Let’s play catch in words: Online Negotiation System with a Sense of Presence Based on Haptic Interaction,” Workshop at the Human Aspects in Ambient Intelligence, 2009.
[3] M. Chen, D. Katagami, and K. Nitta, “Evaluation of Haptic Interaction in Online Negotiation,” J. of the Japanese Society for Artificial Intelligence, Vol.26, No.5, pp. 571-579, Oct. 2011.
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[13] D. Tsetserukou and A. Neviarouskaya, “Innovative real-time communication system with rich emotional and haptic channels,” In A. M. L.Kappers, J. B. F. van Erp,W.M. B. Tiest, and F. C. T. van der Helm, editors, Haptics: Generating and Perceiving Tangible Sensations, Proc. EuroHaptics, Part I, Vol.6192 of Lecture Notes in Computer Science, pp. 306-313, Springer, July 2010.
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[16] PHANToM haptic device:
http://www.sensable.com/haptic-phantom-omni.html
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This article is published under a Creative Commons Attribution-NoDerivatives 4.0 Internationa License.

[1] [1] K. E. Seamons, M. Winslett, T. Yu, L. Yu, and R. Jarvis, “Protecting privacy during on-line trust negotiation,” in 2nd Workshop on Privacy Enhancing Technologies, 2002.

[2] [2] M. Chen, D. Katagami, and K. Nitta, “Let’s play catch in words: Online Negotiation System with a Sense of Presence Based on Haptic Interaction,” Workshop at the Human Aspects in Ambient Intelligence, 2009.

[3] [3] M. Chen, D. Katagami, and K. Nitta, “Evaluation of Haptic Interaction in Online Negotiation,” J. of the Japanese Society for Artificial Intelligence, Vol.26, No.5, pp. 571-579, Oct. 2011.

[4] [4] H. Kaplan, S. Bally, and C. Garretson, “Speechreading: A Way to Improve Understanding,” Gallaudet University Press, 1985.

[5] [5] J. Cassell, Y. Nakano, T. W. Bickmore, C. L. Sidner, and C. Rich, “Non-verbal Cues for Discourse Structure,” Proc. of the 41st Meeting of the Association for Computational Linguistics, pp. 17-19, Toulouse, France, 2001.

[6] [6] K. Amaya, A. Bruderlin, and T. Calvert, “Emotion from motion,” Graphics Interface’96, Canadian Information Processing Society, Canadian Human-Computer Comm, pp. 222-229, 1996.

[7] [7] M. W. Morris, and D. Keltner, “How emotions work: An analysis of the social functions of emotional expression in negotiations,” Research in Organizational Behavior, Vol.22, pp. 1- 50, 2000.

[8] [8] M. Yuasa and N. Mukawa, “The Facial Expression Effect of an Animated Agent on the Decisions Taken in the Negotiation Game,” CHI Extended Abstracts 2007, pp. 2795-2800, 2007.

[9] [9] T. Hoshi, “Development of Aerial Input System with Touch Feedback,” Proc. SICE, 2010.

[10] [10] D. Bowman, L. Hodges, and J. Bolter, “The Virtual Venue: User – Computer Interaction in Information – Rich Virtual Environments,” Presence: Tele operators and Virtual Environments, Vol.7, No.5, pp. 478-493, 1998.

[11] [11] E. Suma, D. Krum, B. Lange, S. Rizzo, and M. Bolas, “Faast: The fexibleaction and articulated skeletontoolkit,” IEEE Virtual Reality, 2011.

[12] [12] Jocelyn Smith and Karon MacLean, “Communicating emotion through a haptic link: Design space and methodology,” Int. J. Human-Computer Studies 65, pp. 376-387, 2007.

[13] [13] D. Tsetserukou and A. Neviarouskaya, “Innovative real-time communication system with rich emotional and haptic channels,” In A. M. L.Kappers, J. B. F. van Erp,W.M. B. Tiest, and F. C. T. van der Helm, editors, Haptics: Generating and Perceiving Tangible Sensations, Proc. EuroHaptics, Part I, Vol.6192 of Lecture Notes in Computer Science, pp. 306-313, Springer, July 2010.

[14] [14] A. A. Lipi and Y. Nakano, “How Culture and Social Relationship Affect Performing and Perceiving of Postures,” 2011 IEEE Int. Conf. on Granular Computing, 2011.

[15] [15] M. Rehm, Y. Nakano, E. Andre, T. Nishida, N. Bee, B.Endrass, M. Wissner, AA. Lipi, and H. Hung-Hsuan, “From observation to simulation: generating culture specific behavior for interactive systems,” AI and Society, Special Issue on Enculturating Human Computer Interaction, Vol.24, No.3, 2009.

[16] [16] PHANToM haptic device:
http://www.sensable.com/haptic-phantom-omni.html

[17] [17] C. Basdogan, C. H. Ho,M. A. Srinivasan, and M. Slater, “An experimental study on the role of touch in shared virtual environments,” ACM Trans. Comput. Hum. Interact., Vol.7, pp. 443-460, 2000.

[18] [18] D. Morris, J. Neel, and K. Salisbury, “Haptic Battle Pong: High-Degree-of-Freedom Haptics in a Multiplayer Gaming Environment,” Experimental Gameplay Workshop, GDC, 2004.