JACIII Vol.27 No.3 pp. 522-529
doi: 10.20965/jaciii.2023.p0522

Research Paper:

IT-Enabled Interactions and Interfirm Trust: The Moderating Role of Relationship Duration

Miao Li ORCID Icon

School of Business and Management, Jilin University
2699 Qianjin Street, Changchun, Jilin 130012, China

Corresponding author

February 24, 2023
March 16, 2023
May 20, 2023
information technology, competence trust, goodwill trust, relationship duration

The importance of information-technology (IT)-enabled interactions in promoting interfirm trust has been documented in literature. However, the currently available findings are limited because the role of IT-enabled informal interactions has been overlooked and the categorization of trust is unclear. To obtain detailed knowledge about the relation between IT-enabled interactions and trust, this study categorizes not only the IT-enabled interactions into formal and informal types but also trust into goodwill and competence trust. Moreover, this study explores the moderating role of relationship duration on the aforementioned relationships. Through a survey of 240 firms in China, this study made the following observations: (1) IT-enabled formal and informal interactions can promote both competence and goodwill trust; (2) compared with IT-enabled informal interactions, IT-enabled formal interactions promote competence trust, and a comparable extent of goodwill trust; (3) relationship duration strengthens the positive link between IT-enabled formal interactions and competence trust; however, it has no moderating impact on the link between IT-enabled formal interactions and goodwill trust; (4) relationship duration weakens the impact of IT-enabled informal interactions on goodwill trust; however, it has no significant moderating role on the relation between IT-enabled informal interactions and competence trust. Overall, this study enriches the knowledge regarding the relationship between IT-enabled interactions and interfirm trust.

Conceptual model

Conceptual model

Cite this article as:
M. Li, “IT-Enabled Interactions and Interfirm Trust: The Moderating Role of Relationship Duration,” J. Adv. Comput. Intell. Intell. Inform., Vol.27 No.3, pp. 522-529, 2023.
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