Design Methodology for Service – From Elements to Relations –
Tokyo Metropolitan University, Asahigaoka 6-6, Hino-shi, Tokyo
To solve current social problems, manufacturers need to supply service rather than materialized products to consumers. We have been proposing a novel engineering paradigm to deal with services, service engineering. We define services as a state change. A service model consists of three sub-models: scope model, view model and flow model. A computer-aided design tool, called Service Explorer, is developed to represent a network of the parameters and determines the influence weight one another.