Increasing Management Quality by Self-Assessment
Tokyo Institute of Technology, CIC-903, 3-3-6 Shibaura, Minatoku, Tokyo, Japan
Quality Management was developed from TQC of the second generation into TQM of the third generation in the first half of 1990’s. A new concept of not only the quality of the product and service but also quality of management which produces them, that is, the management quality is created, and TQM has aimed at maintenance and the improvement of the management quality there. For this, it is necessary to evaluate management quality adequately, and to solve the extracted problem. The management assessment theory and the technique under such a background were developed. This article reviews the existing management assessment theory and introduces new self-assessment method of management quality developed by the author.