Managing crowds is important not only during evacuation in disasters such as earthquakes and fires but also during normal situations. In particular, places where many people gather every day, such as stations or event venues, need such management to prevent crowd accidents. Moreover, efficient guidance that prevents people from waiting or queuing can improve facility services and lead to business opportunities. In this study, we propose a crowd management platform to prevent crowd accidents and provide efficient guidance to visitors. Specifically, we integrate real-time observations of crowd conditions, predictions, and risk assessments through simulation and crowd control in collaboration with security and facility managers. We also present the results of operating this platform in actual fields, which contribute to and support the safety and comfort of individuals.

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