Social Media: New Trends in Emergency Information
Changchun Feng*, Kabilijiang Umaier*,, Takaaki Kato**, and Qiushan Li*
*Institute for Disaster Management and Reconstruction (IDMR), Sichuan University–The Hong Kong Polytechnic University
No.122 Huanghe Middle Road Section 1, Shuangliu District, Chengdu, China
**Institute of Industrial Science (IIS), The University of Tokyo, Tokyo, Japan
At the end of 2019, during the outbreak of COVID-19, the Chinese government and media used social media extensively to release emergency information. Once this information was released, it immediately attracted significant public attention. This study used a questionnaire survey to determine social media users’ habits during the COVID-19 outbreak. The results indicated that in the case of community closure during sudden public health events, the majority of respondents use social media to obtain information to understand the development trends of an epidemic, the government’s emergency strategy, scientific epidemic prevention knowledge, and accurate information. Based on the survey results, this study considers the value of social media for emergency information, which is both a tool and a new trend in information dissemination in the context of emergencies.
-  Sina Weibo, 2020, http://www.weibo.com (in Chinese) [accessed February 15, 2020]
-  WeChat, 2020, https://weixin.qq.com (in Chinese) [accessed February 15, 2020]
-  W. Guan, H. Gao, M. Yang, Y. Li, H. Ma, W. Qian, Z. Cao, and X. Yang, “Analyzing user behavior of the micro-blogging website Sina Weibo during hot social events,” Physica A: Statistical Mechanics and its Applications, Vol.395, pp. 340-351, 2014.
-  Eastmoney, Eastmoney.com, 2017, http://emweb.eastmoney.com/pc_usf10/CoreReading/index?color=web&code=WB.O (in Chinese) [accessed April 3, 2020]
-  J. Y. M. Nip and K.-W. Fu, “Challenging official propaganda? Public opinion leaders on Sina Weibo,” The China Quarterly, Vol.225, pp. 122-144, 2016.
-  L. Palen and A. L. Hughes, “Social media in disaster communication,” H. Rodríguez, W. Donner, and J. Trainor (Eds.), “Handbook of disaster research,” pp. 497-518, Springer, 2018.
-  B. R. Lindsay, “Social media and disasters: Current uses, future options, and policy considerations,” Congressional Research Service Reports, Congressional Research Service, 2011.
-  D. Bird, M. Ling, and K. Haynes, “Flooding Facebook: The use of social media during the Queensland and Victorian floods,” Australian J. of Emergency Management, Vol.27, No.1, pp. 27-33, 2012.
-  Y. Yang, C. Zhang, C. Fan, W. Yao, R. Huang, and A. Mostafavi, “Exploring the emergence of influential users on social media during natural disasters,” Int. J. of Disaster Risk Reduction, Vol.38, Article No.101204, 2019.
-  World Health Organization (WHO), 2020, https://www.who.int/home [accessed April 3, 2020]
-  https://www.wangsu.com/Upload/201902/20190219152128_8313.pdf [accessed February 15, 2020]
-  Zhiyan Consulting Group, “2017–2022 China Microblog Industry Market Operation and Development Forecast Report,” 2017 (in Chinese).
-  R. K. Garrett, “Troubling consequences of online political rumoring,” Human Communication Research, Vol.37, No.2, pp. 255-274, 2011.
-  World Health Organization (WHO), “Coronavirus disease (COVID-19) pandemic,” 2020, https://www.who.int/emergencies/diseases/novel-coronavirus-2019 [accessed April 6, 2020]
-  C. Capatides, “Coronavirus cannot be cured by drinking bleach or snorting cocaine, despite social media rumors,” CBSnews.com, March 9, 2020, https://www.cbsnews.com/news/coronavirus-drinking-bleach-cocaine-false-rumors-social-media/ [accessed April 6, 2020]
-  P. T. Jaeger, B. Shneiderman, K. R. Fleischmann, J. Preece, Y. Qu, and P. F. Wu, “Community response grids: E-government, social networks, and effective emergency management,” Telecommunications Policy, Vol.31, Nos.10-11, pp. 592-604, 2007.
-  M. Jin, F. Liu, and C. Zhou, “Rumor spreading: A survey,” DEStech Trans. on Computer Science and Engineering, 2nd Int. Conf. on Artifical Intelligence and Engineering Applications (AIEA 2017), pp. 263-269, 2017.
-  T. W. Valente and R. L. Davis, “Accelerating the diffusion of innovations using opinion leaders,” Annals of the American Academy of Political and Social Science, Vol.566, No.1, pp. 55-67, 1999.
-  J. N. Cummings, B. Butler, and R. Kraut, “The quality of online social relationships,” Communications of the ACM, Vol.45, No.7, pp. 103-108, 2002.
This article is published under a Creative Commons Attribution-NoDerivatives 4.0 Internationa License.