Paper:
Language: English:

Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision

Ichiro Kobayashi^* and Tomoko Tsunawaki^**

^*Graduate School of Humanities and Sciences, Advanced Sciences, Ochanomizu University, 2-1-1 Ootsuka Bunkyo-ku Tokyo 112-8610, Japan
^** Hitachi Systems & Services, Ltd.

Received: October 28, 2006

Accepted: August 5, 2007

Keywords: human interface, user model, tailor-made information provision, user support system

Journal ref: Journal of Advanced Computational Intelligence and Intelligent Informatics, Vol.11, No.10 pp. 1216-1223, 2007

Abstract

We propose providing tailor-made information to users having problems in operating application software. We conducted experiments to determine users’ operation features and constructed a user operation model to provide tailor-made information to users based on experiment results. We reconstructed a “Java word-processor” into a user operation model to provide appropriate, timely instructions when users had problems in operation, synchronizing instructions with user operation. We verified the feasibility of our proposal using this prototype in experiments.

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